FAQ

Our goal is to process all orders the same day they are received up until UPS pick up time at 4:00 p.m. EST. Our normal business hours are 8:00 a.m. to 5:00 p.m. EST. Orders received after hours, weekends, and holidays are processed the next business day. A tracking number will be sent to the email address provided to confirm shipping.

Fire Hose Nozzles Direct customer service department is available to take your calls from 8:00 a.m. to 5:00 p.m. EST at 833-476-3569. After our regular business hours, please leave us a message so we can respond the next business day. Requests for quotes or general inquiries are accepted vial e-mail 24/7 at sales@firehosenozzlesdirect.com. Our goal is to respond to your inquiry within the next business day.

Fire Hose Nozzles Direct will pay the shipping / freight costs on all orders shipped within the continental (48 states) United States. Small package ground service is provided by UPS (United Parcel Service). Larger and / or heavier orders will be shipped via motor carriers providing the best service to a particular area. Air and / or expedited orders will be shipped per customer instructions and at the buyer’s expense. Alaska and Hawaii orders will be shipped per customer instructions at the buyer’s expense, Fire Hose Nozzles Direct does have accounts with carriers and forwarders for those states. (Ship to Hawaii / Ship to Alaska)

To the extent permitted by law, Fire Hose Nozzles Direct will extend to you the manufacturer’s limited warranty received by Fire Hose Nozzles Direct. In addition to the manufacturer’s limited warranty (Five (5) Years from Date of Purchase), Fire Hose Nozzles Direct provides an extended warranty for an additional Five (5) years from the Date of Purchase. Our obligation under this warranty is specifically limited to replacing or repairing any equipment or parts which are shown by our examination to be in a defective condition. Warrantor shall have no obligation under this limited warranty if the equipment is, or has been, misused or neglected (including failure to provide reasonable maintenance) or if there have been accidents to the equipment or if it has been repaired or altered by someone else. Please contact Fire Hose Nozzles Direct at 1-833-476-3569 for any questions regarding this warranty.

We offer factory trained technicians to service and repair all products we sell at Fire Hose Nozzles Direct. Whether its warranty repair work or product that is damaged in use, we can service and repair and return into service in a timely manner. We also offer service kits for in house repairs. Please contact us at 833-476-3569 to receive a Returned Goods Authorization (RGA) before you send to us. We will provide a quote on all damage or non-warranty repair work before we begin.

Protek Manufacturing is a global leader in providing high performance firefighting equipment since 1972. Protek has adhered to three operating principles of delivering high quality products, creating value for customers, and providing exceptional service. Protek is proud to be ISO 9001:2008 registered with the internationally recognized Underwriters Laboratories Inc. (UL). They have also received FM approvals for a wide range of their nozzles and monitors. These FM approvals are a testament that their products have been objectively tested and conform to the highest industry standards. Protek is committed to ensure NFPA 1964 compliance and these products are designed and tested to meet this universally recognized standard.

No. The Fire Nozzles Direct privacy policy prohibits disclosure of customer information to outside sources. Fire Hose Nozzles Direct is “PCI” compliant and is audited on an annual basis. Internet orders are conducted on a third-party server and transacted via an offsite payment gateway. Your credit card information is not available to any Fire Hose Nozzles Direct employee when transacted online. We highly discourage transferring credit card information by means of fax and/or email. Signed confidentiality, proprietary information governance and information destruction agreements are maintained for all employees and are conditions of employment at Fire Hose Nozzles Direct.

Yes. Fire Hose Nozzles Direct re-certifies annually by virtue of an audit process. For more information about PCI compliance please call us at 833-476-3569.